OUR SERVICES

LOGISTICS

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• Track deviations in production and adjust to meet customer demand
• Communicate daily with our logistics partners
• Assume responsibility for deliveries to customers from local warehouses
• Inform customers and take action if there is a deviation in the delivery
• Choose the right freight solution for the customer (express freight, etc)

PURCHASE

• Obtain the right price from our factories
• Negotiate prices with factories when customer demands deviate from set price matrix, e.g for special projects, different volumes, etc.
• Negotiate lead times with factories to meet customer requirements when demands deviate from the standard conditions

TECHINICAL SUPPORT

• Provide technical support on design, material selection, build up, surface treatments and advise on design rules.
• Maintain standards and quality systems such as IPC, UL, etc.
• Verify customer procurement documentation
• Provide IPC advice to customers
• Check customer data packs for manufacturability
• Manage engineering queries (EQs) raised by the factories following full Design Review Check (DRC) of customer gerber data and specification

CUSTOMER SUPPORT

• Compile customer quotations and load orders
• Handle the daily communication with customers and our factories, to keep customers fully updated during the manufacturing cycle
• Based on customer requirements, find the best factory through benchmarking

QUALITY CHECKING

• Handle claims, investigate faults, find solutions, communicate with factory and customer; produce reports
• In house quality checking
• Follow up on CAR (Corrective Action Report)
• Analyze claims
• Handle internal claims (8D report)